Sandos Caracol Eco Resort All Inclusive (Adults Only) Playa del Carmen, Playa del Carmen - Reviews, Room Options & Prices 2025

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About the Hotel

Carretera Cancun Chetumal Km. 295, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

Sandos Caracol Eco Resort All Inclusive (Adults Only), a 5-star eco-resort in Playa del Carmen, features a 29-slide waterpark, 9 restaurants, and 2 outdoor pools. The resort integrates a thrilling All-Nature Experience program with daily activities in lush ecosystems, including natural cenotes and jungle-lined waterways.

Premium Room Options

Sandos offers accommodation options from standard rooms to penthouse suites, with fully furnished spacious villas and 5 different family room configurations. Select Club provides an adults-only section with private check-in, exclusive beach area, and 24-hour room service. Each unit includes air conditioning, minibar, and streaming-enabled flat-screen TV.

Diverse Dining Venues

The resort houses 9 restaurants serving Italian buffets, Brazilian steakhouse fare, Asian cuisine, vegan options, and Mexican specialties. Multiple bars around the property serve cocktails and refreshments at beachfront, poolside, and indoor locations.

Recreation and Entertainment

The main pool hosts water volleyball and organized activities, while separate quiet pools offer tranquil relaxation spaces. Sandos Caracol provides beach volleyball, water polo, tennis courts, jungle walks, and yoga sessions. The Teatro del Pueblo presents nightly shows including the Pre-Hispanic Sacred Fire Ceremony.

Beachfront Nature Setting

Located 6 miles from Aeropuerto de Playa del Carmen, the resort sits steps from a white-sand beach lined with palm trees. The property incorporates mangrove forests and ancient freshwater sinkholes, forming a natural reserve for endemic species.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Superior Room

Max:

2 persons

39 m²

Bed options:

2 Double beds

Pool view

Shower

Balcony

room details

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One-Bedroom Suite

Max:

2 persons

62 m²

Bed options:

1 King Size Bed

Sea view

Shower

Balcony

room details

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Club Superior Single Room

Max:

1 person

39 m²

Bed options:

1 Single bed

Private pool

Balcony

room details

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Getting around

A guide to all available transportation options

City Center

Playa del Carmen 3.2 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 4.4 mi

Cancun (CUN) 32.6 mi

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Free Wi-Fi

Free Wi-Fi in public areas

Free parking

24-hour services

24-hour reception

24-hour security

Babysitting

Babysitting/Child services

General

Non-smoking rooms
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Locker room
Private beach
Currency exchange
ATM/Cash machine
Barber shop
Fire extinguishers

Sports & Fitness

Fitness center
Wind surfing
Diving
Snorkeling
Canoeing
Hiking
Tennis court
Golf course
Pool tables
Table tennis
Yoga class
Fishing

Services

Paid airport shuttle
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar

Business

Business center
Meeting/ Banquet facilities

Children

Cribs
Babysitting/Child services
Children's buffet
Board games
Water slides
Children's play area
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Night club
Entertainment
Sun terrace
Garden area
Spa & wellness center
Solarium
Sauna
Turkish bath
Jacuzzi
Massage
Pool with view
Shallow end

Room features

Air conditioning
Mini-bar
Sitting area
Terrace
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Carretera Cancun Chetumal Km. 295, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

Map view

Carretera Cancun Chetumal Km. 295, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

City landmarks

152 Calle Quinta Avenida

Quinta Avenida

3.3 mi

Beach

Xcalacoco

1.7 mi

Calle Xcalacoco North of Playa del Carmen

Playa

2.1 mi

Beach

Grand Coral Beach Club

2.0 mi

Golf Course

Grand Coral Golf Riviera Maya

5100 ft

Punta Bete

1.1 mi

Beach

Point Esmeralda

2.5 mi

Church of Guadalupe

1.9 mi

Beach

Punta Esmeralda Beach

3.4 mi

Gallery

Galeria Luis Sottil

1.8 mi

Calle 88 Norte

Playa Publica 88

1.7 mi

Carr Federal Mza 20 Lt 02

Go Natural Explorers

1.5 mi

Gallery

Amate Gallery

1.8 mi

Punta Venado

2.3 mi

Cancun-Tulum Highway

Punta Venado Bike Park

2.1 mi

28 de Julio Square

2.0 mi

Golf Course

El Camaleon Golf Course

2.0 mi

Kingdom Hall of Jehovah's Witnesses

2.0 mi

Playa del Carmen

Xca-Ha Park

2.0 mi

Carretera Chetumal - Puerto Juare Playa del Carmen

Xavage Park by Xcaret

2.2 mi

Albatros

Martina Beach Club

2.4 mi

Carretera Federal Tulum Km 244 A 5 Kilometros Del Cenote Dos Ojos

Cenote Misterio Maya

2.3 mi

5ta Avenida Via 38 Building next to ACACAO

La 5ta Hacienda

2.4 mi

Gallery

Tierra Huichol

2.5 mi

Dive Sites

2.3 mi

Beach

Shangri-la's Beach

2.4 mi

Av.10 Manzana 144

The Union

2.4 mi

Beach

Mamita's Beach Club

2.7 mi

Shangri-la Caribe Beach Village Resort

2.5 mi

Beach

Kool Beach Club

2.8 mi

Nearby

Beach

Xcalacoco

2100 ft

Golf Course

Grand Coral Golf Riviera Maya

2600 ft

Restaurants

Koh Thai

1.6 mi

Predio El Limonar fraccion 2

Oka - Sushi Bar

1.6 mi

Predio El Limonar fraccion 2

La Marea

1.8 mi

Playa Xcalacoco Fraccionamiento 7 Manzana 20 Lote 5 and 6

Coral Grill & Bar by Viceroy

1.8 mi

Playa Xcalacoco Frac 7 In Hotel Viceroy

Coco's Cabanas

1.9 mi

Punta Bete Mexico Xcalacoco

Reviews and Ratings

Feedback from previous guests about their experience.

84%

enjoyed the hotel and would happily stay again

8.4/10

Great

Rooms

7.2

Location

8.8

Service

7.2

Dining

6.8

Jeff

United States of America, December 2024

7.2/10

I had a mixed experience at Sandos Caracol Eco Resort. The beautiful grounds and animal sightings were definitely highlights, but the food didn't meet my expectations and the service was inconsistent. The activities available were enjoyable, but some amenities didn't quite deliver.

Rooms

6.0

My room was spacious and comfortable, though I overheard complaints about issues like malfunctioning AC and plumbing problems from others.

Service

5.0

I found the staff friendly and helpful, but it felt like there were not enough of them during busy times, which slowed service down overall.

Location

8.0

The resort is beautifully set in the jungle, providing a peaceful atmosphere just outside Playa del Carmen. I enjoyed exploring the natural surroundings.

Dining

5.0

The variety of food was decent, but I found it hit-or-miss. Some meals were really good, while others were lackluster, especially at the buffet.

Facilities

7.0

The amenities, like the water park and cenotes, were fun and well-kept, although I noticed some cleanliness issues in the water park area.

Jesse

United States of America, December 2024

5.4/10

I really enjoyed my stay at Sandos Caracol Eco Resort. the grounds are beautiful, surrounded by nature. The staff were incredibly friendly and attentive. however, I found the food options to be hit or miss at times, and the beach water was a bit shallow. Nevertheless, the overall ambiance and activities available made for a fun vacation.

Rooms

8.0

My room was spacious and clean, although the balcony was smaller than I expected. Moving to a larger family room made a big difference in comfort.

Service

9.0

The staff were excellent. particularly Nestor, who took us on a nice romantic boat ride, and Jesus, who helped us book enjoyable outings.

Location

9.0

Located in a serene, jungle-like area just outside Playa del Carmen. the proximity to nature really enhanced the eco-friendly experience.

Dining

7.0

While I found some food options to be average, restaurants like El Templo and Los Lirios offered delicious meals. Booking reservations was challenging at times, and the buffet could become monotonous.

Facilities

8.0

The resort facilities were impressive, with plenty of activities like snorkeling and water slides available. The staff at the swim-up bar made our pool time enjoyable.

Bruce

United States of America, October 2024

7.4/10

I had an overall fun experience at Sandos Caracol Eco Resort, with lots of activities available, especially enjoying the swim in the cenote and the various pools. The food was quite good, with numerous dining options, though I did find some restaurants overly crowded and reservations difficult to secure. The resort was set in a beautiful jungle location that somehow felt both relaxing and exciting!

Rooms

6.0

My room was comfortable and had a nice patio, perfect for relaxing. However, for the price paid, I expected something a bit more special.

Service

5.0

The staff was generally friendly and helpful, though I encountered a few rude interactions, especially at the reception which felt quite frustrating at times.

Location

9.0

Being in the midst of the jungle right by the beach was stunning. There's so much to explore with bike paths and nearby Mayan ruins to check out.

Dining

7.0

The food options were decent, with some dishes being better than others. However, the need to queue for restaurants was a downside, and the repetitive nature of the buffet became a bit tiresome.

Facilities

6.0

The variety of facilities, including multiple pools and an aqua park, really catered well to families. However, the cleanliness at some buffets was concerning, and I think better management is needed.

Alan

United States of America, October 2024

5.2/10

My stay at Sandos Caracol Eco Resort was mostly enjoyable, thanks to the vibrant wildlife and beautiful jungle surroundings. The food options were diverse and delicious, especially at the adults-only steakhouse. However, the beach was disappointing with rocky entrance and murky waters, which affected my overall experience. The service varied, and I encountered some frustrations during check-in and reservations.

Rooms

6.0

Our room was clean and modern, but the balcony's location off the children's room was inconvenient.

Service

7.0

While the staff was friendly, service at the restaurants could be slow, and reservations for specialty dining were challenging to secure.

Location

8.0

The resort's location in the jungle was stunning and provided a peaceful atmosphere, but it was far from the bustling downtown.

Dining

8.0

Food options were excellent, particularly the live mariachi music at the steakhouse, but the buffet restaurants needed better air conditioning.

Facilities

7.0

The facilities, including the water park and cenote, were enjoyable, but some amenities were closed during my stay which was disappointing.

Brian

United States of America, October 2024

6.4/10

My recent stay at Sandos Caracol Eco Resort was a good experience, as I enjoyed the beautiful natural surroundings and the attentive staff. The lush jungle setting offered plenty of wildlife sightings, which I loved. However, I did find that the buffet dining options were somewhat limited, and the app for dining reservations was a bit challenging to use. Overall, it was a wonderful place for relaxation and nature exploration.

Rooms

10.0

I stayed in a Select Club Penthouse, which was spacious, clean, and featured a lovely jungle-side balcony. It truly felt like a serene escape.

Service

10.0

The staff was incredibly welcoming, like Isobel and Alejandro, who provided excellent service and made me feel at home from the moment I arrived.

Location

10.0

The resort is nestled in lush mangroves with beautiful cenotes and vibrant wildlife, making it feel unique and immersive in nature. It was a joy to walk around the hotel.

Dining

7.0

While the a la carte restaurants were a standout, the buffets could be improved, with some repetitiveness in options and longer wait times for service at breakfast.

Facilities

8.0

The resort had a range of activities and beautiful areas like the adult select pool, although some facilities like the basketball court could use maintenance.